FSJshoes
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Knowledge base
General
FAQ
7
Q: What countries and regions do you ship to?
Q: How long will it take to receive the products if I placed an order on FSJ?
Q: Are your shoes made of leather?
Q: What payment methods do you accept?
Q: I have already placed an order, can I change the shipping method?
View all 7
RETURNS / EXCHANGES/ REFUNDS
4
Q: I just received a package and need to return/exchange it, what should I do?
Q: Do you provide return labels?
Q: My return tracking number shows that the package has been signed for, why haven’t I received my refund yet?
Q: Do I have to return the shoes to China?
Size related
Size Related
1
Q: Are your shoes true to size?
Customize Related
Customized Related
1
Q: Can I add my own ideas to the shoes?
Shipping Related
Shipping Issue
2
Q: How long is the delivery time?
Q: I have selected standard shipping, can I upgrade to expedited shipping?
Refund & Exchange
Refund and Exchange Policy
1
Return Details
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