RETURNS / EXCHANGES/ REFUNDS

Q: I just received a package and need to return/exchange it, what should I do?
A: As stated in our policy, if you are not satisfied with your purchase, you may return or exchange your item within 30 days of receipt. Please return s...
Sun, 29 Oct, 2023 at 11:11 PM
Q: Do you provide return labels?
A: The return labels are not available.  You will have to pay the costs of sending the order back to us unless the return is a result of an error on our ...
Sun, 29 Oct, 2023 at 11:18 PM
Q: My return tracking number shows that the package has been signed for, why haven’t I received my refund yet?
A: It usually takes approximately 3-5 days to process the return packages, please contact our customer service and provide the courier/tracking number yo...
Sun, 29 Oct, 2023 at 11:44 PM
Q: Do I have to return the shoes to China?
A: No, dear. You don't need to return the shoes to China (it will cost you too much), we have a warehouse in Las Vegas, just contact us and we can send ...
Sun, 29 Oct, 2023 at 11:49 PM