FAQ

Q: What countries and regions do you ship to?
A: Our products are shipped globally. The shipping policies vary by country. You can visit our shipping page for details.
Mon, 30 Oct, 2023 at 3:01 AM
Q: How long will it take to receive the products if I placed an order on FSJ?
A: 5-15 working days in general After you place the order, we need 1-3 working days to produce your shoes (after the order is placed, every shoe will be pr...
Mon, 30 Oct, 2023 at 3:01 AM
Q: Are your shoes made of leather?
A: FSJ shoes are generally not leather. The shoes on FSJ are mostly made of vegan leather to control and shape it and render the color better. Additiona...
Mon, 30 Oct, 2023 at 3:02 AM
Q: Are your shoes true to size?
A: Our shoes are US sizing. We provide a size guide for customers' reference. Please select the size you wear most. Kindly note that this is just a sugg...
Mon, 30 Oct, 2023 at 3:16 AM
Q: What payment methods do you accept?
A: 1. We accept PayPal payment and credit card payment, we accept all the major types of Credit and Debit cards, including VISA, MASTER CARD, JCB, AMERICAN ...
Mon, 30 Oct, 2023 at 3:17 AM
Q: I have already placed an order, can I change the shipping method?
A: Yes, our default shipping method is Free Standard Shipping. If your order needs to be changed to expedited shipping, please contact our customer service....
Mon, 30 Oct, 2023 at 3:18 AM
Q: Can I place an order as a guest? What are the benefits as a registered user?
A: Yes, you can place an order successfully as a guest. However, we recommend that you sign up for an FSJ account, the benefit is that you will receive excl...
Mon, 30 Oct, 2023 at 3:18 AM
Q: Do you offer a wholesale program? 
A: Yes, we are willing to co-operate with other shoe retailers, and share our beautiful designs with more shoe lovers. The MOQ is 20 pairs, and lower prices...
Mon, 30 Oct, 2023 at 2:02 AM